Responsible Gaming at 995bad

Age Restriction & Eligibility

Bangladesh has a young, digitally active population, and 995bad takes its responsibility to prevent underage gambling seriously. Every new account on 995bad must pass an age declaration step at registration. Before a player can process their first withdrawal, our compliance team requests a copy of a valid government-issued identity document — National Identity Card (NID), passport, or driving licence — that confirms the player is 18 years of age or older.

If at any point 995bad has reasonable grounds to suspect that a registered player is under the age of 18, the account will be suspended immediately and all pending transactions will be held pending a full review. Any funds deposited by an underage player will be returned to the original payment source — no winnings will be paid. This policy is non-negotiable and applies uniformly to every player on the platform regardless of account balance or activity history.

• All new accounts require age declaration at registration — date of birth is verified against KYC documents.
• Withdrawal requests trigger a mandatory identity and age verification check before funds are released.
• Accounts suspected of underage access are suspended immediately and reviewed by the compliance team.
• Parental controls are recommended for any shared household device used to access 995bad.
• Any deposits made by a player found to be under 18 will be returned in full with no winnings paid.

Deposit Limits & Spend Controls

One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit. 995bad gives every registered player the ability to define the maximum amount they are willing to deposit over a given time period. These limits apply across all deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer — and are enforced at the platform level so they cannot be circumvented by switching payment methods.

Deposit limits at 995bad operate on a daily, weekly, or monthly cycle. Once you set a limit, it takes effect immediately. If you request an increase to your deposit limit, a mandatory 72-hour cooling-off period applies before the increase becomes active — this deliberate delay gives you time to reconsider if the decision was made impulsively. Reductions to deposit limits, on the other hand, take effect instantly with no waiting period.

To set or adjust your deposit limits, log in to your 995bad account, navigate to the Responsible Gaming section within your account settings, and select Deposit Limits. All limit changes are logged with a timestamp and are available to review in your account history. If you need assistance setting up limits, our 24/7 live chat support team can guide you through the process.

Time-Out Feature

Sometimes all you need is a short break. The 995bad Time-Out feature allows you to temporarily suspend your account for a set period, giving you space to step back, reassess, and return to the platform refreshed and in control. Time-out is different from self-exclusion — it is a shorter, reversible pause rather than a long-term commitment to stop gambling.

During an active time-out period, your 995bad account will be inaccessible. You will not be able to log in, place bets, deposit funds, or participate in any game. Pending bets placed before the time-out was activated will be settled according to their normal outcomes, and any winnings will be credited to your account balance and held until your time-out period expires. You will not receive any promotional emails or bonus notifications during a time-out period.

Self-Exclusion Program

If you believe that gambling is having a serious negative impact on your life — financially, emotionally, or socially — 995bad's Self-Exclusion program allows you to permanently or semi-permanently close your account for a minimum period of 6 months, up to a maximum of 5 years. Unlike the time-out feature, self-exclusion is a firm commitment: your account will not be reopened until the exclusion period has fully elapsed, and even then a mandatory review applies before reinstatement.

Once self-exclusion is activated, 995bad will immediately block your account, remove you from all marketing and promotional lists, and, to the best of our technical ability, prevent you from opening a new account on the platform using the same personal details, device, or payment methods. Any balance remaining in your account at the time of self-exclusion will be returned to your designated withdrawal method within 5 business days.

To initiate self-exclusion, contact the 995bad support team directly via live chat or send a written request to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion period you are requesting. Our responsible gaming team will process your request within 24 hours and send you a written confirmation.

Problem Gambling Self-Assessment

It is not always easy to recognise when gambling has moved from a recreational activity to a problematic one. The questions below are designed to help you reflect honestly on your gambling habits. If you answer "yes" to three or more of these questions, we strongly encourage you to use the 995bad responsible gaming tools described on this page and to consider reaching out to a professional support service.

Getting Help & Support

If you are concerned about your gambling habits — or about the gambling habits of someone you care about — there are a number of steps you can take right now. 995bad's responsible gaming team is always the first point of contact, available around the clock via live chat directly on the platform. Our team is trained to listen without judgement and to help you identify the right tools and resources for your situation.

In addition to the direct support available through 995bad, players are encouraged to speak openly with trusted friends, family members, or community leaders if they feel gambling is becoming a problem. In Bangladesh, mental health and financial counselling services are increasingly available in major cities including Dhaka, Chittagong, Rajshahi, Sylhet, Khulna, and Barisal. Your wellbeing is more important than any bet.

995bad's Commitment to Players

Responsible gaming is not a box-ticking exercise at 995bad — it is a core operating principle that shapes how we design products, communicate with players, and train our support teams. We believe that a sustainable, trustworthy platform for Bangladeshi players must prioritise player safety at every touchpoint, from the registration flow to the withdrawal process to the promotional communications we send.

995bad is committed to the following responsible gaming principles, which apply without exception to every player on the platform regardless of account tier, deposit history, or game preference:

• We will never market gambling as a way to solve financial problems or to "get rich quick". All 995bad promotional content frames gambling as entertainment.
• We will never send promotional marketing to any player who has activated a time-out, self-exclusion, or responsible gaming break on their account.
• We will provide clear, honest odds and return-to-player (RTP) information for all slot and casino games on the platform so players can make informed decisions.
• We will conduct regular audits of player activity patterns to identify accounts that may be showing signs of problem gambling, and we will proactively reach out with support information where warranted.
• We will train all customer support staff on responsible gaming recognition and intervention protocols so they can respond appropriately when a player in distress contacts the team.
• We will continuously review and update our responsible gaming tools to reflect best-practice standards and the evolving needs of the Bangladeshi player community.
• We will never impose unfair barriers to self-exclusion or account closure — any player who wants to stop gambling should be able to do so quickly and without friction.

995bad also supports the principle that gambling should be driven by informed choice. That means ensuring our players understand the statistical nature of gambling — that the house always has an edge over time, that past results do not predict future outcomes, and that strategies claiming to guarantee wins are without exception false. Every player at 995bad deserves to gamble with realistic expectations and a clear understanding of the risks involved.